Customer Care Please reach out to us via WhatsApp Assistance or our contact page, should you require further assistance.
Shipping
DOMESTIC SHIPPING:

All domestic Indonesian shipping is handled by JNE or Paxel. Orders within our in-stock inventory will be shipped from Jakarta within 3-5 working days unless they are pre-ordered or custom-made. Please note that shipping rates are calculated based on the order’s weight and volume.

To ensure your items reach their intended destination, please provide an active phone number and email address during checkout to enable your local delivery agent to arrange with you a convenient delivery time. Lana Daya will not be held responsible for carrier delays due to weather and/or other circumstances beyond our control.



INSTANT OR SAME-DAY DELIVERY:

Instant or same-day courier service within Jakarta can be requested either before or after the order process during our operating hours, Monday to Friday between 9 am to 5 pm, available for in-stock inventory. Once an instant or same-day order has been picked up by a delivery driver, Lana Daya is no longer liable for any missing and/or damaged products. However, if a claim is submitted within 48 hours of delivery confirmation, the matter will be investigated and reviewed on a case-by-case basis by our team.



INTERNATIONAL SHIPPING:

International shipments are available worldwide by door-to-door air freight and priced in Indonesian rupiah. International orders within our in-stock inventory will be shipped from Jakarta within 5-7 working days unless they are pre-ordered or custom-made. Please note that shipping rates are calculated based on the order’s weight and volume.

To ensure your items reach their intended destination, please provide an active phone number and email address during checkout to enable your local delivery agent to arrange with you a convenient delivery time. Customers are responsible for all import taxes, duties, carrier fees and customs declarations. Lana Daya will not be held responsible for carrier delays due to weather and/or other circumstances beyond our control.
MISSING, STOLEN, OR DAMAGED SHIPMENTS:

We take design and craftsmanship earnestly, and we want you to receive these pieces with much care. Our items are carefully inspected prior to shipment, but on the occasion a mistake happens or you encounter transit damage to the merchandise, please notify us within 48 hours. Our team will promptly work on a replacement after reviewing the case. Please include your order number and, where possible, photos of the damage and packaging, to help our team in best assisting you. You can reach us at shop.lanadaya@gmail.com.
Return & Exchange
OVERVIEW:

We believe in the quality of our products, but we understand that you may change your mind. If you are not completely satisfied with your purchase, you can request a return or exchange for select items within 14 days of receipt. Please note that custom orders, fabric per meter, artwork, gifts, and sale items cannot be returned or exchanged.

All items must be in new, unused condition with any tags still attached. To be eligible for a refund or exchange, items must be postmarked by the 14th day. It's important to note that all original shipping charges are non-refundable, and the cost of return or exchange shipping is the responsibility of the buyer.



Return Addresses:
Please send your items to one of the following addresses:

Indonesia
PT Havilah Tekstil Nusantara
Rukan Artha Gading Niaga Blok G no 27,
Kelapa Gading, Jakarta Utara,
DKI Jakarta 14240

United Kingdom
269 Carlton Road, Flat 2,
Nottingham NG3 2NT



We highly recommend sending all returns with insurance and tracking, as we cannot be held responsible for lost or damaged products during transit. It is the buyer's responsibility to ensure that the item is adequately packaged for return. Lana Daya cannot accept responsibility for any packages that are lost, stolen, or damaged in transit.

Once we receive your item, we will process your return or exchange, and a refund will be issued to your original payment method. You will receive an email confirmation once your return has been accepted, and your refund will be processed within 5-7 working days of receipt. If you need further assistance, do not hesitate to contact us at shop.lanadaya@gmail.com.
DISCOUNT POLICY:

Discount codes including trade discounts cannot be applied to fabric per meter, artwork, or sale items. Furthermore, discount codes cannot be combined with other discount codes, and they can only be used during the checkout process. Please be aware that discount codes do not apply to shipping costs. Items that are purchased using a discount code will be eligible for a refund or exchange at the discounted price. Please note that one-time-use discount codes cannot be reissued.
Terms & Conditions
WEBSITE TERMS & CONDITIONS:

Thank you for visiting the website of Lana Daya, lanadaya.id (“website”). This website is operated by Lana Daya under the company PT Havilah Tekstil Nusantara. Throughout the website, the terms “we”, “us” and “our” refer to Lana Daya. (“Company”). By using and shopping at our website, you agree to the following terms and conditions (“Terms and Conditions”). The conditions of sales mentioned hereafter concern only lanadaya.id and are not related to other conditions that are applied in stores. Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using the website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions which include our Privacy Policy. If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services.



PRIVACY:

We respect and are committed to protecting your privacy. In order to serve you better, we may collect personally identifiable information when you visit our website. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, and the page(s) you visited. This information will never be sold by anyone. Our full Privacy Policy can be accessed on the website, or by clicking on the following link: lanadaya/privacy-policy



SECURITY:

Your payment and personal information are always safe. The website uses SSL which is enabled by default on Shopify for secure commerce transactions. It encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be read over by the internet.



AGE OF CONSENT:

By using this website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.



COLOURS OF ACCURACY AND LISTINGS:

We attempt to be as accurate as possible when describing our products on our website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, or other content available on the website are accurate, complete, reliable, current, or error-free.



TYPOGRAPHICAL ERRORS:

In the event that Lana Daya’s product is mistakenly listed at an incorrect price on the website, we reserve the right to refuse or cancel any orders placed for a product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount charged to your credit card.



PERSONAL INFORMATION:

Your submission of personal information through the website is governed by our Privacy Policy, which can be accessed on the website, or by clicking on the following link: lanadaya/privacy-policy



COPYRIGHTS:

Please do not copy images or content found on the website. The entire content included on this website, including but not limited to text, graphics, logos, button icons, and images is copyrighted as a collective work under Indonesian and international copyright laws, and is the property of the Company. The collective work includes works that are licensed to the Company. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited unless authorised in writing by the Company.



YOUR ACCOUNT:

You may choose to register at our website. If you do, you will provide an email address/username and password for your account. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account, username and/or password. You agree to provide only accurate, truthful information. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in our best interest to do so.



FRAUD PROTECTION:

Lana Daya’s online store reserves the right to refuse to process an order due to suspected fraud or unauthorised or illegal activity. If such is the case, we may reject your order, or our customer service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorised or illegal activity. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s). We take these measures to protect our customers as well as ourselves from fraud or other unauthorised or illegal activity.



GENERAL:

We reserve the right to refuse service to anyone for any reason at any time. By using this website, you acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting to the website.

Your continued use of the website constitutes your agreement to all such Terms and Conditions. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of these conditions, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.
NOTICE:

The Company may deliver notice to you by email, a general notice on the website, or by other reliable method to the address you have provided to us.



PAYMENT:

Lanadaya.id accepts payments from Bank Transfers, Virtual Accounts, Ovo, PayPal, Visa, and MasterCard. PayPal stores and safeguards your credit card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop.

Orders to other countries outside of Indonesia may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to the incoterm delivered duty unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside Indonesia and we cannot predict what your estimated charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information.



WARRANTY DISCLAIMER:

This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Lana Daya disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.



LIMITATION LIABILITY:

The Company, its officers, directors, employees, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if the Company has been advised of the possibility of such damages. Certain laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights.



TERMINATION OF TERMS AND CONDITIONS:

These terms and conditions, or any part of them, may be terminated by the Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.



APPLICABLE LAW:

This website is created, controlled, and maintained by the Company in Indonesia. Therefore, Indonesian laws shall exclusively govern any disputes related to this website, including those concerning transactions conducted hereon. These laws shall also govern the terms, conditions, disclaimers, policies, and notices contained herein, without consideration for conflict of laws principles. The Company does not guarantee that this website or its Terms and Conditions comply with the laws of other jurisdictions. If you choose to access this website from outside of Indonesia, you do so at your own risk and are responsible for ensuring compliance with all applicable laws in your jurisdiction.

You may not use this website in violation of Indonesian export laws. By using this website, including purchasing products hereon, you agree to submit to the jurisdiction of Indonesia. Indonesia shall serve as the sole and exclusive venue for any disputes related to this website. Any claim or cause of action arising from matters related to this website, including these Terms and Conditions, must be filed in a state or federal court located in North Jakarta and initiated no later than one (1) year after the claim arises. If any provision of these Terms and Conditions is deemed void, unlawful, or unenforceable for any reason, all other provisions herein shall remain in full force and effect. These Terms and Conditions constitute the entire agreement regarding matters related to this website. Please note that it's essential to consult with legal counsel to ensure that your website's legal policies comply with applicable laws and regulations. Legal requirements may vary depending on your specific circumstances and location.



INDEMNIFICATION:

You agree to indemnify, defend, and hold lanadaya.id the Company, subsidiaries, affiliates, partners, officers, directors, employees, interns, subcontractors, agents, licensors and suppliers harmless from any claim or demand, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these Terms and Conditions or any activity related to you or any other person accessing this website.



CHANGES TO TERMS AND CONDITIONS:

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.



CONTACT INFORMATION:

Questions about our Terms and Conditions should be sent to us at:
shop.lanadaya@gmail.com.

PT Havilah Tekstil Nusantara
Rukan Artha Gading Niaga Blok G no 27,
Kelapa Gading, Jakarta Utara,
DKI Jakarta, Indonesia 14240
Privacy Policy
OVERVIEW:

This privacy policy has been compiled to better serve those who are concerned about how their 'Personally Identifiable Information' (PII) is used online. 'PII,' as defined by Indonesian privacy law and information security, refers to information that can be used alone or in combination with other data to identify, contact, locate a single person, or identify an individual in context. Please carefully read our Privacy Policy to gain a clear understanding of how we collect, use, protect, or otherwise manage your Personally Identifiable Information in accordance with our website.



WHAT PERSONAL INFORMATION DO WE COLLECT FROM THE PEOPLE THAT VISIT OUR WEBSITE?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.



WHEN DO WE COLLECT INFORMATION?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.



HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize the user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.



HOW DO WE PROTECT VISITOR INFORMATION?

We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.



DO WE USE ‘COOKIES’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart.

They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:

Help remember and process the items in the shopping cart.
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features will be disabled It won’t affect the user’s experience make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
THIRD-PARTY DISCLOSURE:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.



THIRD-PARTY LINKS:

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.



INDONESIA PERSONAL DATA PROTECTION BILL:

This Privacy Policy outlines how Lana Daya is operated by PT Havilah Tekstil Nusantara, collects, uses, and protects your personal information in accordance with the laws of Indonesia, including the Personal Data Protection Act (UU No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik).



ACCORDING TO THE PERSONAL DATA PROTECTION ACT, WE AGREE TO THE FOLLOWING:

Users can visit our site anonymously. Once this Privacy Policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’, and can be easily found be found on the page specified above. Users will be notified of any privacy policy changes on our Privacy Policy page. Users are able to change their personal information by contacting us to change their account information.



HOW DOES OUR SITE HANDLE DO NOT TRACK SIGNALS?

We do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.



DOES OUR SITE ALLOW THIRD-PARTY BEHAVIORAL TRACKING?

It’s also important to note that we do not allow third-party behavioural tracking.



CONTACT INFORMATION:

By using our website, you consent to the practices described in this Privacy Policy. This Privacy Policy is governed by the laws of Indonesia, including the Personal Data Protection Act (UU No. 11 Tahun 2008 tentang Informasi dan Transaksi Elektronik).

Questions about our Terms and Conditions should be sent to us at :
shop.lanadaya@gmail.com.

PT Havilah Tekstil Nusantara
Rukan Artha Gading Niaga Blok G no 27,
Kelapa Gading, Jakarta Utara,
DKI Jakarta, Indonesia 14240